Your CI International facilitator will conduct the Thomas-Kilmann or the Kraybill conflict resolution assessment either prior to or during this session. The facilitator will also conduct pre-interviews with each member of the team in order to understand the conflict issues and appropriately customize this two-day facilitated session. The following objectives, activities, and topics are offered only as examples. During the session, your facilitator will also offer individual feedback to team members about their participation, communication skills, and other are as appropriate.
Course Overview
Course Outcomes
- Understand the conflict management styles and preferences of each team member
- Move from a group mentality to a team spirit
- Learn to move relevant information into the open in ways that maintain trust between team members
- Create a sense of ownership, pride, and confidence to deal with challenges that will be faced by the individuals and the team
- Identify and agree upon new communication norms for the team
- Improve individual relationships on the team
- Make commitments for resolving longstanding conflicts or communicating about “undiscussable” issues
Business Need
Teams that become stuck in a storming phase of development may never have the capacity to move forward without getting some help to develop their conflict management skills and improve trust within the team.
Course Topics
Opening
- Objectives and professional guidelines for the session
- “Clock” activity to get to know each other on a personal level
- Individual introductions: greatest takeaways from the pre-reading assignment, and desired outcomes for the session
Skillful Discussion
- The ladder of inference” and the “skillful discussion” models
- Breakout groups identify team conflicts and practice using skillful discussion
- Report out from breakout groups
Principles from Crucial Conversations
- Work on me first, us session
- Inquire in ways that make it safe to share
- Advocate in ways that make it safe to respond
- Silence to violence continuum
Closing
- Identify perceptions about the session
- Discuss ways to modify current approaches to conflict
- Make and share individual commitments: what will you do differently to manage conflict on the team
- Team action steps for managing specific conflict
Course Schedule
Typical Course Duration
Virtual: 8 hours
In-person: 16 hours
Our typical syllabus for team building is two-days in length, but we will work with your primary point of contact and potential participants to identify organizational needs, finalize workshop goals and determine expected outcomes.
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Delivery Methods
Number of participants
- in-person: 30
- virtual: 30
Course Details
Course Level:
- Beginner to Intermediate
Learning Methods:
- Facilitated Large Group Discussion
- Facilitated Small Group Discussion
- Indoor Activities
Equipment:
- easel/markers
- LCD projector and screen
Suggested Prerequisites
NoneThis Course
Team Building to Enhance Conflict SkillsAssessments
We recommend that clients contract for our facilitator to conduct team member interviews prior to the session in order to assess the needs and dynamics of your team. A pre-session assessment such as the Thomas- Kilmann Conflict Resolution Instrument (TKI) or the Kraybill assessment is strongly recommended.
Learn more about the Thomas- Kilmann Conflict Resolution Instrument (TKI)