Participants in this workshop will develop communication skills for improving dialogue about performance through active listening and balancing advocacy and inquiry. They will learn and practice a six-step process for giving feedback, and will also learn to receive feedback in a constructive manner.
Course Overview
Course Outcomes
- Learn to communicate performance feedback through the model of Skillful Discussion:
- Balance advocacy and inquiry
- Identify barriers to effective listening and increase listening power
- Provide necessary information and resources for improved performance
- Speak so others will listen
- Learn to use a consistent six-step feedback model to communicate observations and conclusions about employee performance and achieve agreement with the employee
- Develop a plan of action for improved performance involving both the supervisor and the employee
- Learn the power of positive feedback in improving performance
Business Need
Whether we recognize it or not, we are constantly providing and receiving feedback. How we provide or receive that feedback will often spell the difference between success and failure.
Course Topics
Communication Skills
- The case for active listening
- False listening and how to recognize the signs
- Listening on three levels
- The Ladder of Inference and how our assumptions affect our listening ability
- Skillful Discussion and the Johari Window: balancing advocacy and inquiry to bring relevant information into the open
Giving and Receiving Feedback
- The emotional impact of positive and negative feedback
- Tips for giving effective constructive feedback
- Tips for receiving feedback
- A six-step process for giving feedback
- Practice activity
Course Schedule
Typical Course Duration
Virtual: 2 hours
In-person: 4 hours
Delivery Methods
Number of participants
- in-person: 30
- virtual: 30
Course Details
Course Level:
- Beginner to Intermediate
Learning Methods:
- Classroom Exercises
- Interactive Discussion
Equipment:
- easel/markers
- LCD projector and screen