This workshop is designed for individuals with an understanding of basic facilitation who want to take their skills to the next level. The key to success for a facilitator is the ability to focus on process so the group can achieve its objectives. Effective facilitators perform a number of tasks, including: establishing agendas with clearly identified outcomes, capturing critical discussions, issues, solutions, and action steps, and, most importantly, establishing an environment which allows for collaboration, participation, information-sharing, and creative problem-solving. Working with a small group of fellow facilitators, and led by a highly experienced facilitator/trainer, participants in this workshop will have the chance to hone their skills in a challenging yet safe environment. The workshop examines the process behind planning and implementing effective meetings and off-sites.
Course Overview
Course Outcomes
- Work with team leaders to plan meetings and off-sites
- Identify goals
- Design a practical agenda
- Keep the group on track
- Initiate and maintain a collaborative climate
- Deal with difficult people and resolve conflict
- Increase group participation
- Use information-sharing and decision-making tools
- Use group problem-solving and consensus-building tools
- Help groups generate more creative solutions
- Incorporate multiple perspective to solve problems
- Effectively action-plan, listen and track actions, and increase group member accountability
Business Need
Meetings which follow a clear process lead to improved communications, stronger team dynamics, and increased ability to achieve organizational goals. Facilitators own that process.
Course Topics
Facilitator Skills Review
- Skills
- Behaviors
- Addressing barriers to effective facilitation
- The “Facilitator Toolkit”
- Ten rules to live by
Meeting Planning
- Working with team leader
- Effective agendas
- Identifying goals and objectives
- Room set up and logistics
Group Dynamics
- Stages of group dynamics
- Facilitator role at different stages
- Reinforcing positive behavior
- Addressing negative behavior
Decision Making Tools
- Four levels of decision-making
- Multi-voting
- Nominal group technique
- Pairwise ranking
Communication Tools and Techniques
- Listening
- Techniques for effective questions
- Capturing the group’s memory
- Seven laws of learning
- Information-Gathering Tools
- Three levels of brainstorming
- Contingency diagrams
- Cause and effect diagrams
- Force field analysis
- Five Whys
Course Schedule
Typical Course Duration
Virtual: 12 hours
In-person: 24 hours
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Delivery Methods
Number of participants
- in-person: 30
- virtual: 30
Course Details
Course Level:
- Mid Level Leader
Learning Methods:
- Case Study
- Discussion
- Lecture
- Personal Reflection
Equipment:
- easel/markers
- LCD projector and screen