This interactive workshop provides the tools supervisors need to write effective performance standards, create quantitative or qualitative measures for them, and communicate expectations through skillful, effective dialogue with the employee.
Course Overview
Course Outcomes
- Learn to establish challenging yet attainable performance goals
- Learn how to craft measurable expectations, even for qualitative elements
- Communicate organizational goals and connect them with performance expectations
- Solicit employee input on goals for the upcoming appraisal period
- Learn to create a common understanding and resolve any disputes through effective use of a communications model
Business Need
Performance planning means setting goals and expectations and determining what needs to be done to reach those goals. Goal selling is the bedrock of the performance management process because it gives people direction and focus, allows them to regulate their efforts appropriately, and increases their persistence in achieving their goals.
Course Topics
Performance Planning
- Assess your current plan
- How to use the SMART model to write effective performance standards
- Using action verbs in your standards
Communication Skills for Setting Expectations
- Use the Ladder of Inference and Skillful
- Discussion to create a dialogue that leads to shared understanding
Measures
- Criteria for quantitative measures
- How to write effective qualitative (behavior- based) measures
Documentation
- Tips for keeping performance folders
- Using accomplishment reports
Reviewing/Assessing Your Standards
- Activities versus outcome
- Defining words like “always,” “sometimes,” and “never”
- Re-write your current standards
Course Schedule
Typical Course Duration
Virtual: 2 hours
In-person: 4 hours
Delivery Methods
Number of participants
- in-person: 30
- virtual: 30
Course Details
Course Level:
- Beginner to Intermediate
Learning Methods:
- Classroom Exercises
- Interactive Discussion
Equipment:
- easel/markers
- LCD projector and screen