This workshop will provide a set of immediately useful and practical tools to increase both the capability and confidence of new supervisors. Participants begin with an exploration of leadership definitions and characteristics in order to develop a vision for their own supervisory success. Once a common leadership framework has been established, participants will dive into the “nuts and bolts” of supervision. They will learn tools and techniques for setting and communicating performance standards and expectations, creating performance measures, giving feedback, conducting appraisals, resolving conflict, and delegating.
Course Overview
Course Outcomes
- Describe the roles and characteristics of good leaders
- Conduct effective employee performance appraisals
- Understand how to resolve conflict situations that arise in the workplace
- Create a workplace environment conducive to greater staff engagement and commitment
- Enhance interpersonal communication skills
- Develop skills for giving and receiving feedback
- Learn how to effectively use a proven delegation model
Business Need
Becoming a new supervisor is one of the toughest transitions in the workplace, requiring a set of skills far beyond technical competence. Give your new supervisors the jump start they need with this three-day interactive workshop.
Course Topics
The Role of a Supervisor
- Characteristics of effective leaders and how to develop them
- Characteristics of effective teams and the leader’s role in building the team
Conflic Management
- Defining conflict and identifying the sources of conflict
- Conflict resolution technique and approaches
- Understanding your own approach to conflict and its impact on others
Performance Management
- The performance management cycle
- How to use the SMART model to write effective performance standards
- Using action verbs in your standards
- Criteria for quantitative measures
- How to write effective qualitative (behavior-based) measures
- Activities versus outcomes
Delegation
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Delegation as a tool for motivation/empowerment
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Building trust through delegation
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Steps for effective delegation: goal, guidelines, resources, communication, and consequences
Communication
- Skillful Discussion model to encourage dialogue about performance and ensure employee participation in the performance management process
- Active listening
- Using a consistent feedback model
- Conducting a performance appraisal meeting
- Practice activities/role play
Motivation
- Connecting productivity and rewards
- Role of a leader to create a self-motivating culture
- Use the four key elements of effective recognition to motivate and inspire
- Connecting productivity and rewards
Course Schedule
Typical Course Duration
Virtual: 12 hours
In-person: 24 hours
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Delivery Methods
Number of participants
- in-person: 30
- virtual: 30
Course Details
Course Level:
- Introductory
Learning Methods:
- Discussion
- Practice Activities
- Presentation
Equipment:
- easel/markers
- LCD projector and screen
Suggested Prerequisites
NoneThis Course
Leadership for New SupervisorsRecommended Follow-up
Mid-level Leadership ProgramAssessments
The Thomas-Kilmann Conflict Mode Indicator (TKI) will be administered to participants prior to the workshop.
Know more about the Thomas Kilmann Conflict Instrument (TKI)