Our Interpersonal Communication Workshop helps participants acquire new tools for effective interpersonal communications. A set of skills and tools are examined that can break through the barriers that typically restrict effective communications. While there is far more to clear communications than simply using a tool or following a checklist, an understanding of these communication-enhancing tools will minimize the likelihood of missed opportunities or miscommunications. Through discussion, practice, and interactive exercises participants will learn how to put these skills to use in creating an environment for effective communications to take place.
Course Overview
Course Outcomes
- Examine mental models and how they shape our view of the world
- Acquire new tools for effective interpersonal communications
- Learn the art and science of skillful discussion
- Develop skills for giving and receiving feedback
Business Need
The solutions to the problems that face organizations are largely found within the organizations themselves. There are individuals and teams within the organization who know what needs to be done yet whose voices often go unheard. How can great ideas be more effectively communicated? How can we better hear and understand the great ideas of others? If we can answer these questions we would markedly improve our workplaces. "We just need to communicate better" has become a common lament in organizations. In fact, it's heard so often that poor communication starts to seem like something we just need to accept. No notion could be more dangerous. Our failure to hear and to be heard is at the heart of most organizational problems. This workshop was developed to provide individuals and teams with the communication tools necessary to achieve success.
Course Topics
Listening
- What makes it hard
- Understanding and applying the three levels of listening
Skillful Discussion
- Balancing advocacy and inquiry
- Managing our “ladder of inference” in order to best influence other
- Being open to the influence of other
Mental Models
- How we adopt beliefs
- Understanding how our “ladder of inference” impacts our view of the world
- Avoiding the “fundamental attribution error” in interacting with others
Giving and Receiving Feedback
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Application of skillful discussion
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Using “Johari Window” to understand our own and others’ blind spots
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Learn and apply a six-step feedback model
Course Schedule
Typical Course Duration
Virtual: 4 hours
In-person: 8 hours
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Delivery Methods
Number of participants
- in-person: 30
- virtual: 30
Course Details
Course Level:
- Beginner to Intermediate
Learning Methods:
- Case Study
- Discussion
- Lecture
- Personal Reflection
Equipment:
- easel/markers
- LCD projector and screen