This workshop is about reflection and understanding. Through discussion and interactive activities, participants will define effective leadership and explore the impact of assumptions and mental models on dialogue skills. They will also learn techniques for revealing one’s own thinking, understanding the thinking of others, and communicating more effectively in conflict situations.
Course Overview
Course Outcomes
- Identify the habits of effective leaders and how to develop those habits
- Learn the characteristics of effective teams, and the leader’s role in building and maintaining the environment for success
- Learn and understand mental models
Business Need
In order to be able to lead others we must first be able to lead ourselves; self leadership, in fact, is the best example any leader can set. In order to lead ourselves we must first develop an understanding of how our mental models and communication skills impact our leadership styles.
Course Topics
Defining Leadership
- Introductions
- What is leadership?
- Group work to identify characteristics of effective leaders
- Habits of leadership; attitude, skill, and knowledge
Characteristics of Effective Teams
- Group work to identify characteristics of great teams
Mental Models
- Core beliefs of an effective leadership model
- Developing active listening skills; listening on three levels
- Practice activity
- The ladder of inference as a tool to understand mental models
Skillful Discussion
- Balancing advocacy and inquiry
- Protocols for improved advocacy; making your thinking process visible
- Protocols for improved inquiry; understanding someone else’s thinking process
- Protocols for better dialogue in conflict situations
Effective Delegation
- Steps for effective delegation: goal, guidelines, resources, communication, consequences
- Action steps and closing
Course Schedule
Typical Course Duration
Virtual: 2 hours
In-person: 4 hours
Our typical syllabus for this course is a half-day in length, but we offer an expanded full-day version of this course for those seeking a longer and more in-depth learning experience.
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Delivery Methods
Number of participants
- in-person: 30
- virtual: 30
Course Details
Course Level:
- Leaders at all levels
Learning Methods:
- Case Study
- Discussion
- Lecture
- Personal Reflection
Equipment:
- easel/markers
- LCD projector and screen