Participants in this interactive workshop will revisit the communication skills learned in the Giving Feedback workshop and learn to apply them throughout the steps of conducting an appraisal meeting. They will also learn documentation guidelines to help facilitate the appraisal process.
Course Overview
Course Outcomes
- Learn the importance of data to the appraisal process and learn how to keep performance folders
- Implement weekly emails to track accomplishments
- Improve the accuracy of the appraisal process by becoming aware of common rater errors
- Learn to skillfully handle tough questions and objections from the employee
- Revisit and practice tools for giving effective feedback in the context of an appraisal meeting
Business Need
Performance management is the process of evaluating how well employees do their jobs compared with a set of standards, and then communicating that information to the employees. Supervisors must have tools for the job.
Course Topics
Performance Management
- What is performance management?
- Steps in the process: planning, monitoring, developing, rating, rewarding
Conducting Performance Reviews
- Common rater errors
- Guidelines for preparation
- Steps for conducting the review meeting
- Handling tough questions and objections from the employee
- Practice activity: feedback triads
Documentation
- Guidelines for keeping performance folders
- Weekly accomplishment report emails
Course Schedule
Typical Course Duration
Virtual: 2 hours
In-person: 4 hours
Delivery Methods
Number of participants
- in-person: 30
- virtual: 30
Course Details
Course Level:
- Beginner Leader
- Mid Level Leader
Learning Methods:
- Classroom Exercises
- Interactive Discussion
Equipment:
- easel/markers
- LCD projector and screen