It’s impossible to be truly effective in the workplace without the assistance and cooperation of others. Such interdependence, however, can produce conflict, which can be very difficult to resolve productively. Resolving conflict in a way that helps people find common ground and mutual understanding is a critical leadership skill. Finding a resolution that satisfies conflicting priorities can stimulate new approaches to old problems.
- Course
- Objectives
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Course Overview
Course Outcomes
- Define workplace conflict and civility
- Explore practices in civility as tools for navigating conflict
- Establish a personal goal to practice leaving the session
Business Need
Encouraging respectful discussions, especially during conflict, helps individuals and teams thrive. Workplace civility isn't just "being nice", it's a strategic approach to conflict resolution that enhances employee engagement and performance.
Course Schedule
Typical Course Duration
Virtual: 2 hours
In-person: 2 hours
Delivery Methods
Number of participants
- in-person: 30
- virtual: 30
Course Details
Field of Study:
Course Level:
- Leaders at all levels
Learning Methods:
- Exercises/Activities
- Instructor-led Workshop or Two-hour Webinar
- Interactive Discussion
Equipment:
- CI's virtual platform