This online workshop gives both managers and employees the knowledge, skills, tools and confidence to make your telework program a success. If possible, intact teams making the transition to telework should attend the session together so they can build a common understanding and mutual support for the shift to telework. Participants will leave with action plans under each objective and with practical tools they can start to employ the day after the workshop.
Course Overview
Course Outcomes
- Identify the benefits and challenges of telework
- Understand the importance of performance management in making telework successful
- Learn to stay visible, responsive and connected in a telework environment
- Establish effective communication strategies for telework
Business Need
Much of the challenge associated with a transition to telework is a perfectly understandable fear of the unknown. Many managers and employees feel they are successful in the current environment. They may intellectually understand the advantage of telework, but moving from a successful "known" to a potentially better "unknown" is still a challenge.
Course Topics
Opening
- Identify your goals for this workshop
- Understand the risks and concerns employees and managers have about telework
- Identify the characteristics of effective teams and compare those characteristics in virtual and co-located teams
Keeping Lines of Communication Open
- Discuss technological options for communication in your agency
- Identify communication preferences
- Write a communications plan
- Use “situation-action-result” to write an accomplishment report
Performance Management
- Understand the difference between activities and results
- Components of providing clear direction: goal, guidelines, resources, communication, consequences
Being Responsive
- Why it’s important
- Set standards for responsiveness
Staying Visible
- Sharing of best practices to stay visible to the team
- Common mistakes
- Action plan
Course Schedule
Typical Course Duration
Virtual: 2 hours
Delivery Methods
Number of participants
- virtual: 30
Course Details
Course Level:
- Beginner
Learning Methods:
- Classroom Exercises
- Interactive Discussion
Equipment:
- CI's virtual platform