Communication at its best is a two-way process requiring not only the ability to speak so others will listen, but also the ability and discipline to listen while others speak. Individuals learn techniques to enhance both their speaking and listening skills. Individuals learn techniques to increase their comprehension and retention, and also learn to look like they are listening. Both aspects of communication need to be learned, adhered to, and practiced in order for an individual and an organization to operate at its best.
Course Overview
Course Outcomes
- Enhance the ability to speak so others will listen, and listen while others speak
- Learn techniques to better communicate by enhancing the ability to better connect
- Add to personal power and confidence by learning the most effective techniques to communicate with increased confidence, authority, and efficiency
- Acquire non-verbal communication skills to command presence and enhance credibility
- Learn a powerful tool that will help focus thinking and organize thoughts
- Organize and deliver high-impact, professional-level briefings and presentations
- Learn techniques to inform, inspire, persuade and call others to action
- Learn to think and speak under pressure
- Learn techniques for effective Q & A sessions
Business Need
Enhanced skill and newfound confidence in communication are life-skills that can be applied while speaking before groups, participating in and conducting meetings, working with or leading a team, or simply communicating one-on-one. Even effective communicators will have the opportunity to learn new skills and gain experience to make them even better communicators who command respect and authority.
Course Topics
Listening
- Understand how good listening is a core component of communication
- Identify the levels of listening
Increase Awareness to Improve Communication Effectiveness
- Learn the three key tools for confident, compelling communication
- Learn about the psychological barriers to effective communication
- Practice using a powerful tool that will help focus thinking and organize thoughts
- Put the tools into practice through four progressively more challenging presentations (two-four minutes each)
- Work one-on-one with a coach viewing your four presentations on video
- Create an improvement plan for each successive workshop presentation
Establish Accountability and Credibility with Employees, Peers, and the Public
- Tools and practice for communicating in a succinct, targeted manner
- Action tips for dealing with Q&A sessions, interruptions, and time wasters
Action Planning
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Identify ways to transition tools from the workshop to the workplace
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Plan specific actions and approaches to take the next step up in communication effectiveness
Course Schedule
Typical Course Duration
Virtual: 8 hours
In-person: 16 hours
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Delivery Methods
Number of participants
- in-person: 10
- virtual: 10
Course Details
Course Level:
- Leaders at all levels
Learning Methods:
- Presentation/Practice
Equipment:
- easel/markers
- LCD projector and screen
- separate small room