This workshop provides tools and techniques to find common ground while uncovering perspectives on how each party sees the issues, and how to reach an equitable agreement on what should be done, by whom, and when. Participants in this workshop will learn how to address conflict and negotiate agreement without giving in. They will also learn to influence upwards in support of projects and organizational goals.
Course Overview
Course Outcomes
- Identify your personal conflict management style and how it helps and hinders resolution of conflict
- Learn to manage conflict and use it positively
- Increase your confidence in dealing with conflict
- Turn conflict situations into opportunities to communicate openly and effectively
- Become an effective and principled negotiator
- Gain tools for finding common ground
- Learn to help yourself and others focus on interests and not take unreasonable positions
Business Need
It's impossible to be truly effective in the workplace without the assistance and cooperation of others. Such interdependence, however, can produce conflict. Resolving conflict in a way that helps people find common ground and mutual understanding is a critical leadership skill. Finding a resolution that satisfies conflicting priorities can stimulate new approaches to old problems, thus innovation is often a by-product of well-managed conflict. Unfortunately, many people are afraid of conflict so conflict goes underground, sabotaging projects, and destroying team spirit.
Course Topics
Sources of Conflict
- Sharing stories of leadership failure
- Identify common elements
- Self-assessment: what are your risk factors?
Description and Appropriate Uses of Each Conflict Mode, Introduction to Negotiation: Getting to Yes
- Separate the people from the problem
- Focus on interests, not positions
- Invent options for mutual gain
- Insist on using objective criteria
- The Ultimatum Game
- Using emotions as you negotiate
- Practice activity: conflict scenario
Conflict Management Approaches and Dealing with Conflict Situations
- Conflict modes: assertiveness and cooperation
- Personal conflict style inventor (adapted from the Kraybill conflict style model)
Course Schedule
Typical Course Duration
Virtual: 4 hours
In-person: 8 hours
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Delivery Methods
Number of participants
- in-person: 30
- virtual: 30
Course Details
Course Level:
- Mid Level Leader
- Senior Level
Learning Methods:
- Case Study
- Discussion
- Lecture
- Personal Reflection
Equipment:
- easel/markers
- LCD projector and screen
Suggested Prerequisites
NoneThis Course
Managing Conflict and Negotiating AgreementRecommended Follow-up
Any other CI Leadership courseAssessments
The Thomas-Kilmann Conflict Mode Indicator (TKI) will be administered to participants prior to the workshop.
Learn more about the Thomas-Kilmann Conflict Mode Indicator (TKI)