In this interactive workshop participants will examine the role of assumptions and mental models in influencing others. They will also learn and practice using tools such as a team charter, a delegation model, theories of employee motivation, and steps for giving and receiving feedback.
Course Overview
Course Outcomes
- Learn and understand communication models and the impact of mental models
- Gain tools for giving and receiving more effective feedback
- Clarify roles and responsibilities to gain commitment
- Gain tools to delegate effectively
- Influence team members by learning about and appealing to their interest
- Coordinate effectively with senior leaders and team sponsors
Business Need
The role of team leader is one of the toughest to fill, and one commonly assigned to top performers who haven't yet been assigned a formal leadership role. Such individuals lead project teams in which team members don't officially report to them. This can be a tough, even intimidating assignment, especially if team members don't hold themselves accountable. Team leaders need tools to employ in such circumstances if they are to be successful in their new roles.
Course Topics
Common Success Factors
- Identifying challenges to leading without formal authority
- Starting well
- Stages of group development
- Delegation: using a team charter model
Working with Team Members
- The Johari Window
- Steps for giving and receiving feedback, with tips for success
- Relationship with team sponsor
Communicating Expecations
- Understanding mental models
- Ladder of inference
- Skillful discussion
- Roles and responsibilities
Managing Conflict and Negotiating Agreement
- “Getting to Yes”
- Activity: the ultimatum game
- Understanding team member motivation
Course Schedule
Typical Course Duration
Virtual: 4 hours
In-person: 8 hours
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Delivery Methods
Number of participants
- in-person: 30
- virtual: 30
Course Details
Course Level:
- Team Leader
- Lower Level Supervisor
Learning Methods:
- Case Study
- Discussion
- Lecture
- Personal Reflection
Equipment:
- easel/markers
- LCD projector and screen